FAQ
How do I place my order?
To place an order:
1. Add items to your shopping cart.
2. Proceed to checkout through our website or PayPal.
3. For website checkout, click the “Checkout” button on the right side of the screen. For PayPal, click the PayPal button.
4. On the Customer Information page, enter your email, name, and address.
5. If you have a discount code, enter it in the “Discount” field on the right side and click “Apply.”
6. Click “Continue to Shipping Method,” verify the delivery address, then click “Continue to Payment Method.”
7. Enter your payment details and confirm if the shipping and billing details are the same.
8. Click “Complete Order” to see an order summary and receive an email confirmation.
9. For any issues, contact our customer service at services@bolnovidom.com.
What if there are items missing or incorrect products when I receive my order?
Contact us at services@bolnovidom.com with your Order # and proof (image file under 1MB). We will reship the correct item at no extra cost, and you can keep the wrongly sent item as a gift.
How do I know that my order has been successfully submitted?
You will receive an email confirmation with the Order Number and purchase details.
I would like to change my items ordered. What should I do?
You can amend your order before 11:00pm (PDT, -7 GMT) on the same day of placing it. Contact us via support@kinjeelozz.com for changes.
How do I add items to my cart?
Navigate to the item’s page, choose your preferences, and click the “Add to Cart” button. On the “Shopping cart” page, enter the quantity and continue shopping or complete your order.
How do I view what’s in my shopping cart?
Click the Cart icon at the top of the website page. You can update quantities or remove items from the cart.
How do I remove items from my cart?
Click the “Cart” icon, identify the item to delete, and click the “Remove” link to update your cart.
How do I change the quantity of a particular item in my cart?
Click the “Cart” icon, adjust the quantity in the “Quantity” field, and the page will update the quantity and cost automatically.
What are the recommended browsers for this site?
Google Chrome, Safari, Firefox, Internet Explorer.
What are your payment options?
We accept MasterCard, Visa, American Express, Discover, PayPal, and Apple Pay.
How do I make payments using PayPal?
Click the “PayPal” button during checkout to be redirected to the PayPal website. Ensure you fill in the correct details for smooth processing.
How do I use a discount code?
1. Click the “Checkout” button.
2. On the Customer Information page, enter your details.
3. Input the discount code in the “Discount” field and click apply. Verify the discount is applied in the breakdown.
What is your return & exchange policy?
Refer to our Return Policy for details. Our customer service is available 24/7.
How to return your item?
Contact us at our support channel services@bolnovidom.com for more information.
What is your cancellation policy?
Cancellation is allowed before 11:00pm (PDT, -7 GMT) on the same day. Contact us via support@kinjeelozz.com for cancellation.
Is ordering online secure?
Yes, our server encrypts all credit card and personal information using SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
Yes, our website uses AES-256 encryption to ensure safe payment procedures.
Is my personal information kept private?
Yes, your information is private and confidential. We do not share, rent, or sell your personal information without your consent, except as required by law.